Complaints Procedure
The procedure is based on informal and formal stages. The informal stage involves trying to resolve the matter as quickly as possible with first the class teacher and/or the Head teacher. Only if the complainant is dissatisfied with the outcome or the matter cannot be resolved by this individual should the matter be referred to the formal stage with the Headteacher or the Governing Body.
Where a complaint is initially sent to the Chair of Governors s/he should refer the matter to the Headteacher for it to be dealt with under the procedures below.